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Staff at Days Inn Haverhill have won another accolade to add to their collection of awards and certificates as the hotel has been awarded the 2014 TripAdvisor® Certificate of Excellence.

The award acknowledges hospitality excellence and is granted to businesses who consistently achieve outstanding customer reviews on TripAdvisor. This is the second successive year that Days Inn Haverhill has received a Certificate of Excellence.

Donna Revell, general manager of Days Inn Haverhill, said: “TripAdvisor is one of the most well-known review sites in the world. We are absolutely delighted to have received this recognition of our consistently excellent service.

"Of course the ranking is important; our reviews have to be four or five stars for the hotel to be even considered for the Certificate of Excellence.

"However it is the feedback left on the site that is really important to us. The comments provide an invaluable insight into the experience the guest has had during their stay.

"We read and respond to every review received and take action where appropriate to ensure we are continually improving our level of service.”

The hotel has responded to feedback from guests by making changes and significant investment in what it offers in a number of ways.

Last month saw the installation of a BT Openreach dedicated fibre optic leased line to provide superfast broadband.

The hotel took the decision to supply this service free of charge to both leisure and corporate guests and is actively encouraging the local community to come and use the facilities in the Kingfisher Lounge and Coffee Bar.

Another initiative introduced as the result of guest feedback is a hot breakfast selection. Although not a full English breakfast, the continental buffet breakfast now includes sausages from Kedington butchers, Heinz baked beans, scrambled egg and hash browns in addition to cereals, croissants and toast. It has proved to be popular with guests.

Donna said: “I would like to thank those guests who have taken the time out of their busy schedule to go online and leave a review.

"The team are very proud and honoured to have received the certificate. The fact that their hard work, dedication and commitment has been recognised with such a prestigious award is great for morale and makes all their efforts in looking after our guests worthwhile. Now we just have to make sure we keep it up for next year!”

For further information about the hotel or conferencing facilities please visit www.haverhilldaysinn.co.uk, call 01440 716950 or email reservations@haverhilldaysinn.co.uk.