Hospital Chiefs are 'Heartless'
Wednesday, 20th November 2002.
A HAVERHILL woman battling for three years to have a serious operation has accused hospital chiefs of being heartless and uncaring.
Davina Burgess, 46, was a full-time nursing assistant at Addenbrooke's Hospital in Cambridge until her condition meant she could no longer work.
She says she suffers terrible pain and discomfort, but her complaints after having her operation cancelled three times have been stonewalled and ignored.
She received no warning that her operation could be cancelled, was left stranded without transport and had to return home on the bus on two occasions.
"I was shocked at the way I have been treated. Cancelled operations, poor communication and deadly bureaucracy have scarred my relationship with Addenbrooke's," she said. Every attempt I have made to get treatment for my condition has been thwarted by incompetent administrators and uncaring doctors.
"My experience has led me to believe that Addenbrooke's has no heart and only contempt for patients who complain about the shoddy and deficient services," Miss Burgess said.
MP Richard Spring said he had written a number of letters on behalf of Miss Burgess, the latest to Addenbrooke's Chief Executive Roger Swan.
"I think she has had a very rough time and the way she has been treated is very disappointing. She has got tied down in bureaucracy and they should get on with helping her to get treatment," Mr Spring said.
A spokesman for Addenbrooke's NHS Trust said: "We are very sorry that Ms Burgess is still dissatisfied. We have been in close contact with her and are endeavouring to resolve her concerns."
Davina Burgess, 46, was a full-time nursing assistant at Addenbrooke's Hospital in Cambridge until her condition meant she could no longer work.
She says she suffers terrible pain and discomfort, but her complaints after having her operation cancelled three times have been stonewalled and ignored.
She received no warning that her operation could be cancelled, was left stranded without transport and had to return home on the bus on two occasions.
"I was shocked at the way I have been treated. Cancelled operations, poor communication and deadly bureaucracy have scarred my relationship with Addenbrooke's," she said. Every attempt I have made to get treatment for my condition has been thwarted by incompetent administrators and uncaring doctors.
"My experience has led me to believe that Addenbrooke's has no heart and only contempt for patients who complain about the shoddy and deficient services," Miss Burgess said.
MP Richard Spring said he had written a number of letters on behalf of Miss Burgess, the latest to Addenbrooke's Chief Executive Roger Swan.
"I think she has had a very rough time and the way she has been treated is very disappointing. She has got tied down in bureaucracy and they should get on with helping her to get treatment," Mr Spring said.
A spokesman for Addenbrooke's NHS Trust said: "We are very sorry that Ms Burgess is still dissatisfied. We have been in close contact with her and are endeavouring to resolve her concerns."
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